Customer Feedback |
When we go shopping on-line for merchandise and services, the first thing that we look for in a store is customer service. When there is no physical store to go to if a purchase does not turn out the way that we expected, the only recourse is to deal with the on-line store customer service department. Often, we get the "not our fault" runaround, no understanding of the problem, or no answer at all. At software-maps.com, our goal is to resolve any problem that arises to our customer's satisfaction, whenever possible. Here are some comments that we have received from satisfied customers: |
"Thanks for shipping my order promptly." MC, Oregon
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"Thanks for the e-mails. I found out about your website from a search on Google. Your prices were better than the rest and the free shipping sealed the deal. I will continue ordering software from you so long as your business philosophy stays the same. It was nice dealing with a family business." DW, Texas |
"Thanks! This has been a delightful shopping experience!" DP, California |
"I am touched by your service. Would buy again from your company. Thank you." KY, New Jersey
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"Many thanks for your prompt and unusually attentive service." RZ, California
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"[The package] arrived yesterday, just as you predicted! Thank you very much." KE, New Jersey
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"Thanks Bart -- glad to have meet you -- will spread the word about your great customer service. Happy trails!" MG, Florida
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"Our software map has been delivered today without any problems. Now we can
go on planning our next trip to Utah in August. Thanks again!" BS, Germany
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"We received the order today, Wednesday. Thanks for your quick service and great price." EL, Utah
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"Today morning I received the orderd software. Thank you for your efforts." JF, Germany
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"Now these are topo maps! Yeah, big difference compared to what I was seeing before. Many thanks for your personal service. I really found what I needed." AH, Alaska |
"Thanks for your quick response!!! You have really a very good service! Great many thanks!" SA, Germany |
"Thank you very much ... my belief [is reaffirmed] that I made
the correct decision purchasing the software from you. Again your website
was very informative and well put together which influenced my purchase. I
agree that it is more than the bottom line when making a purchase and your
prompt response will guarantee I will use you for my future mapping needs." BF, Minnesota |
"Thank you for the very in-depth answers. You went beyond my expectations when answering my questions." JV, Ohio |
"Thank you very much. I know a young scout who will
definitely get much out of your software - he just
passed my orienteering course and is working on his
next merit badge. The software is incredible!" LH, Washington
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"I wanted to thank y'all for very good service, much appreciated. Item was here in two days after ordering and just in time for my outdoor adventures. Thanx!" TP, Tennessee |
"I have received the order. Thanks, it was done in a timely fashion and very
smoothly. I'll recommend you to anyone." RL, Utah |
"Thanks again for your excellent support." NH, Wisconsin |
"The order arrived in fine shape. Thanks for the good service." LG, Washington |
"Thank you for your quick response. You probably have
the best online customer service I've ever delt with. I will definitely recommend you to others." CH, Pennsylvania
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"I have received my Colorado and Alaska CD's today.
Thank you for the quick service, I will recommend your company." AH, Quebec, Canada |
"Bis jetzt habe ich zweimal TOPO!-Software bei software-maps.com bestellt, einmal nach Deutschland und einmal an meine Hotel-Adresse während meines USA-Aufenthaltes (um die teuren Versandkosten zu sparen). Beide Lieferungen wurden pünktlich und problemlos ausgeführt. Ich finde, software-maps.com hat die besten Preise und vor allen Dingen einen perfekten und sehr persönlichen Kundendienst. Vielen Dank; noch mal an Bart für all seine Bemühungen!!!" BS, Germany
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"Thanks so much! Your prices are very competitive!
Happy Holidays!" LF, Maryland |
"I received the package with the software today. Thank you very much for such a prompt service! You were also very polite and pleasant too. I'm looking forward to my husband opening the package on Christmas Day!" EL, California
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"Thanks for the prompt service and communication about the order." VH, Ohio
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"Received my order in fine condition on 3 January despite all the snow and ice. Thanks for your great service!" MF, Colorado |
"I have already passed your name along to a few people who were looking for software - I have never had this good of Customer Service!
I will look you up in the future!" LM, Michigan |
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